為了幫助考生系統(tǒng)的復(fù)習(xí)外銷員課程，全面的了解外銷員考試的相關(guān)重點(diǎn)，小編特編輯匯總了2011年外銷員考試相關(guān)資料，希望對(duì)您參加本次考試有所幫助！

IV. Complete the following letters with the given choices:(2’*10=20’)

A

Dear Miss Allen,

Thank you for your letter of May 30, __1__.

We investigated this matter and discovered that __2__. Unfortunately, this was the night before the Western Coast Dock strike, and __3__.

Please __4__. To show our appreciation of your past business, __5__. We value our customers and look forward to serving you in the future.

Sincerely yours,

A. your order was briefly delayed at our warehouse and remained on our shipping dock overnight

B. expressing your unhappiness with the late delivery of your recent order No.98483

C. accept our sincere apologies for this unfortunate delay

D. all shipments by all carriers were delayed for the next few weeks

E. we have credited your account in the amount of the shipping charges on this order

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